itsmysite.ai

Refund Policy

Last updated: 2026-09-22

This Refund Policy describes when and how we refund payments for the itsmysite.ai subscription service. It is a part of, and incorporated into, our Terms of Service.

Paid subscriptions are sold by Paddle.com Market Limited ("Paddle"), our merchant of record. Paddle processes payments and refunds on our behalf in accordance with this policy and Paddle's Buyer Terms.

TL;DR

  • We don't give refunds for unused parts of a yearly membership. You keep full access until the end of the year you've already paid for; after that your membership lapses and your site is taken offline (but retained for 90 days — see the Terms).
  • Your membership renews automatically each year until you cancel. You confirm this before checkout.
  • You bring your own custom domain. We don't register or sell domains, so there are no domain registration fees to refund; any fees you pay are to your own registrar.
  • Billing errors, duplicate charges, and unauthorised charges are always refunded in full.
  • If we materially reduce what your plan includes, or change the Terms in a way that materially reduces your rights, and you cancel because of it, we refund the unused part of your current year.
  • EU / UK consumers have a 14-day statutory right of withdrawal. You tick a box at checkout asking us to start providing the Service right away; withdrawing within the 14 days then entitles you to a refund less a pro-rata charge for the service already provided, and the right ends once the Service has been fully performed. Details in Section 3.
  • Yearly memberships are not refunded on cancellation, but if you move from Two-Buck-Fifty to Buck-Fifty mid-year the unused difference becomes a credit on the same account.

If you think any of this is wrong for your situation, email billing@playorparty.com and we'll review it case-by-case.

1. Subscription fees — general rule

Our membership fees are charged in advance for the upcoming year. When you cancel, your membership continues to the end of the year you've already paid for, and we don't refund the unused portion.

This is the standard model for SaaS billing. It allows us to keep prices simple, predictable, and low — by not building the operational overhead of partial-period refund accounting into every product decision.

Exception — changes we make. If we materially reduce what your plan includes, or change the Terms of Service in a way that materially reduces your rights, we tell you in advance (Terms, Section 14). If you cancel because of such a change, email billing@playorparty.com within 30 days of the change taking effect and we refund the unused part of your current year, calculated pro-rata by day.

2. Custom-domain registration fees

We do not register or sell domains. You bring a custom domain you already own; any registration or renewal fees are paid to your own registrar, so there is nothing for us to refund. Hosting a site on your custom domain is part of your membership (general rule in Section 1).

3. EU / UK consumer cooling-off (14 days)

If you are a consumer in the European Union or the United Kingdom, you have a statutory right under EU Directive 2011/83/EU (Consumer Rights Directive) and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to withdraw from your purchase within 14 days of the order, without giving any reason.

However, EU and UK law allows you to expressly request that the supply of a service begin before the end of the withdrawal period. Before checkout we ask you to tick a box that says, in substance: start my membership now; I understand that if I'm a consumer in the EU or UK, asking to start now means my 14-day right to cancel ends once the service has been fully performed, and I'll pay for the time used if I withdraw before then. Checkout does not proceed without it.

Because a yearly membership is performed over the whole year, in practice this means: if you withdraw within the 14 days, you get a refund of the price less a pro-rata charge (by day) for the days your membership was active. The right of withdrawal ends when the year has been fully performed.

To exercise your right of withdrawal, email billing@playorparty.com with your order ID and a clear statement that you are withdrawing, or use this form:

Withdrawal form. To: Play or Party Private Limited, billing@playorparty.com. I hereby give notice that I withdraw from my contract for the itsmysite.ai membership ordered on [date] (Paddle order or invoice number: [number]). Name: [name]. Email on the account: [email]. Date: [date].

4. India consumer rights

If you are a consumer in India, this policy is provided in addition to your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy excludes or limits any right you have under those laws, including the right to approach a Consumer Disputes Redressal Commission.

If you believe a charge is unfair, deceptive, or you did not receive the Service you paid for, raise the issue with our Grievance Officer at grievance@playorparty.com. We will acknowledge within 24 hours and resolve within 15 days, in line with the IT Rules, 2021.

5. Billing errors and unauthorised charges

We always refund:

  • Duplicate charges for the same subscription;
  • Charges that occurred after a successful cancellation (e.g., a renewal that should not have run);
  • Unauthorised charges, where you can show that someone other than you initiated the payment;
  • Currency / tax errors beyond what was clearly stated at checkout.

Contact billing@playorparty.com with the charge details (Paddle invoice number is enough). Paddle will refund directly via the original payment method, typically within 5–10 business days, sometimes longer depending on your bank.

6. Free trials

We do not currently offer free trials. If we ever do, the terms presented at sign-up will govern the trial, including how to cancel before it converts to a paid membership.

7. Annual plans, upgrades and downgrades

Annual plans are charged in a single annual payment at the start of the year and are not refunded on cancellation (general rule in Section 1).

Upgrades from Buck-Fifty to Two-Buck-Fifty mid-year are done from your billing page: Paddle charges the prorated difference for the rest of the year immediately, and the Two-Buck-Fifty features unlock right away.

Downgrades from Two-Buck-Fifty to Buck-Fifty mid-year are done through Paddle's customer portal (link on your billing page and in your purchase email). Paddle prorates the change: the unused part of the difference becomes a credit on your account that is applied to your next renewal. We do not issue cash refunds for downgrades. Note that a downgrade removes the custom-domain feature, so your site stops being served on your custom domain when the downgrade takes effect.

If you cancel an annual plan mid-cycle, you keep the paid tier through the remaining months of the year you've already paid for. We do not refund the unused months.

8. Service disruptions and outages

We aim for high availability but do not commit to a specific uptime percentage unless we publish a separate SLA. Routine downtime, brief outages, and degradation are not, by themselves, grounds for a refund.

If we have a major prolonged outage that affects most users for an extended period, we may, at our sole discretion, issue a service credit on a goodwill basis. This is discretionary and is not an admission of fault or liability.

9. Suspension or termination for breach of Terms

If we suspend or terminate your account because you have materially breached our Terms of Service — for example, by publishing prohibited content under Section 4 — you are not entitled to a refund of any prepaid fees for the suspended or terminated period.

10. How to request a refund

  1. Email billing@playorparty.com from the email address on your account.
  2. Include the Paddle invoice number (in your purchase email) or the date and amount of the charge.
  3. Briefly explain the reason for the request.

We will respond within 5 business days. If a refund is approved, Paddle will process it to the original payment method, typically within 5–10 business days, though some banks may take longer.

For card chargebacks: please give us a chance to resolve the issue before initiating a chargeback. Chargebacks resolved in our favour may result in the account being closed.

11. Changes to this policy

We may update this policy from time to time. Material changes are posted with a new "Last updated" date at least 30 days before they take effect for existing members, and announced with a notice in your dashboard.

12. Contact

  • Billing and refunds: billing@playorparty.com
  • Grievance Officer (India): grievance@playorparty.com
  • Paddle (your purchase counterparty): https://www.paddle.com/support